1. Agreement to These Terms

Welcome to VelvetNest. These Terms of Service constitute an agreement between you and VelvetNest regarding your access to and use of our online store, website, products, content, and related services.

By visiting our website, creating an account, placing an order, subscribing to communications, or otherwise using any part of our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

These terms apply to all visitors, customers, browsers, merchants, and other users who access VelvetNest. Additional terms may apply to specific promotions, products, services, or features and will be presented where applicable.

2. Use of Our Online Store

You agree to use VelvetNest only for lawful purposes and in a manner that does not interfere with the operation, security, availability, or integrity of our website. You may not use the site to engage in fraudulent activity, attempt unauthorized access, distribute malicious software, interfere with other customers, or collect information about other users without permission.

You must provide truthful and current information when creating an account or completing an order. If information associated with your account changes, you are responsible for keeping it accurate so that we can communicate with you and fulfill your orders correctly.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe that a user has violated these terms, abused our services, engaged in fraudulent conduct, or created a risk to VelvetNest, our customers, or our partners.

3. Products, Materials & Descriptions

VelvetNest offers bedding and home textile products designed around comfort, everyday functionality, and a refined bedroom aesthetic. Our current collection includes Tencel™ bedding sets, brushed long-staple cotton sheets and duvet covers, pillowcases, cotton bedding sets, and premium down comforters.

We make reasonable efforts to present product information, measurements, materials, colors, photographs, and descriptions as accurately as possible. However, the appearance of colors can vary depending on your monitor, mobile device, lighting conditions, photography, and individual display settings.

Product dimensions may have minor manufacturing tolerances. Where a product offers multiple colors or sizes, the options available for purchase will be displayed on the relevant product page.

Product photographs are provided for visual reference. Styling elements, decorative objects, furniture, and other items shown in lifestyle photography are not included unless they are specifically identified as part of the product listing.

VelvetNest may update product specifications, materials, colors, packaging, or presentation when reasonably necessary, provided that such changes do not materially alter an order already accepted for fulfillment.

4. Orders, Acceptance & Cancellation

Placing an order through our website constitutes an offer to purchase the selected products. An automated order confirmation confirms that we have received your order; it does not necessarily mean that the order has been finally accepted for shipment.

An order is generally considered accepted when it has been reviewed and processed for fulfillment. We reserve the right to decline or cancel an order in situations including suspected fraud, inaccurate product information, inventory discrepancies, payment issues, pricing errors, or circumstances beyond our reasonable control.

If an order is canceled by VelvetNest after payment has been received, we will take reasonable steps to arrange an appropriate refund to the original payment method.

Customer responsibility

Before submitting an order, please carefully review your selected product, size, color, quantity, shipping address, email address, and other checkout information. Incorrect information supplied by the customer may affect delivery and may result in additional costs or delays.

5. Prices, Promotions & Payment

Product prices are displayed on the website and may change from time to time. Promotional pricing, discount codes, bundle offers, and other special offers may have additional terms, eligibility requirements, usage limits, or expiration dates.

Unless otherwise stated, applicable shipping charges, taxes, duties, or other checkout costs will be shown where required or available before the order is completed.

We work to keep pricing accurate, but an unintentional pricing or product information error may occasionally occur. If an obvious error affects an order, VelvetNest may contact you before fulfillment to confirm whether you would like to proceed at the corrected price or cancel the affected order.

Payment must be successfully authorized before an order can be processed. You represent that you have the legal right to use the payment method provided at checkout.

6. Shipping & Delivery

Shipping availability, delivery options, estimated delivery times, and applicable shipping charges are presented during checkout based on the destination and the products included in the order.

Delivery estimates are provided for planning purposes and are not guaranteed dates. Transit times may be affected by carrier capacity, weather, customs procedures, public holidays, address issues, remote destinations, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply where available.

For detailed information about processing, delivery, tracking, and circumstances that may affect delivery, please review our Shipping Policy.

7. Returns, Refunds & Exchanges

Our return and refund rules are described in our Return & Refund Policy. Because bedding products come into close contact with the body, returned products must satisfy the hygiene, condition, packaging, and eligibility requirements described in that policy.

Customers should review the applicable return requirements before sending any item back. Products that have been washed, used, damaged, altered, or returned without satisfying the applicable conditions may not qualify for a refund or exchange.

Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under applicable consumer protection laws.

8. Intellectual Property

All website content provided by VelvetNest, including text, product descriptions, photographs, graphics, logos, branding, page designs, layouts, icons, and other original materials, is owned by or licensed to VelvetNest unless otherwise stated.

You may access the website for personal, non-commercial purposes. You may not copy, reproduce, republish, modify, distribute, sell, license, create derivative works from, or commercially exploit our content without prior written permission.

VelvetNest and associated brand elements may not be used in a manner that suggests unauthorized sponsorship, partnership, endorsement, or affiliation.

9. Third-Party Services & External Links

Our store may rely on third-party services to support functions such as payment processing, analytics, advertising, shipping, customer communication, fraud prevention, or other website features. These services may operate under their own terms and privacy policies.

We may also provide links to third-party websites or services. Such links are provided for convenience and do not necessarily indicate endorsement. VelvetNest is not responsible for the availability, content, policies, security, or practices of independent third-party websites.

10. Disclaimer & Limitation of Liability

To the extent permitted by applicable law, the VelvetNest website and its content are provided on an available basis. We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available at every time and location.

We are not responsible for delays, interruptions, or failures caused by events outside our reasonable control, including natural disasters, severe weather, governmental restrictions, labor disruptions, network failures, carrier delays, customs processing, or other force majeure circumstances.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law. Consumer rights that apply to your purchase remain unaffected.

11. Changes to These Terms

VelvetNest may update these Terms of Service when necessary to reflect changes to our services, products, website features, business practices, or legal requirements. The latest version will be published on this page with an updated effective date.

Your continued use of the website after revised terms are posted constitutes acceptance of the updated terms to the extent permitted by law.

12. Governing Law

These Terms shall be interpreted in accordance with applicable laws governing the relationship between VelvetNest and its customers. Where mandatory consumer protection laws provide you with rights that cannot be waived, those rights will continue to apply.

13. Contact VelvetNest

If you have questions about these Terms of Service, an order, a product, or any other aspect of our store, our customer support team is available to assist you.