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Let’s Talk.
Questions about an order, a product, delivery, returns, or choosing the right bedding size? Our customer care team is here to help make every part of your VelvetNest experience feel simple and personal.
Send Us a Message
Customer Support FormWhat Can We Help With?
Our support team can help with questions before and after your purchase. Select the category closest to your question when contacting us so we can route your message efficiently.
Order Questions
Need help locating an order, understanding an order confirmation, or checking the status of a recent purchase?
Shipping Assistance
Ask about delivery progress, tracking information, shipping updates, or an order that appears delayed.
Product Information
We can help with product materials, construction, color descriptions, bedding configurations, and general product questions.
Size & Fit
If you are unsure whether a sheet, duvet cover, or pillowcase will fit, compare your measurements with our Size Guide.
Returns & Refunds
Contact us before sending a return so that we can review eligibility and provide the appropriate next steps.
Something Not Right?
If an item arrives damaged, defective, or different from what you ordered, please contact us with your order number and clear photographs.
Email Support
For order questions, product information, returns, shipping concerns, and general assistance, email support@velvetnest.store .
Have Your Order Number Ready
If your question concerns an existing purchase, including the order number in your message helps our team identify the correct order more quickly.
Before You Wash
For bedding care questions, always review the care information associated with the specific product before laundering or treating the item.
Before You Write
You may find the answer you need immediately in one of our customer service resources. If not, simply send us a message and we will be happy to help.
Where can I track my order?
Visit our Track Your Order page and enter the order information requested. If your tracking information has not appeared yet, please allow time for fulfillment and the carrier's first scan.
Where can I find bedding measurements?
Our Size Guide provides common U.S. mattress references and explains how to measure mattress depth, duvet inserts, pillows, and other bedding dimensions.
What should I do if I received the wrong item?
Contact us as soon as possible. Include your order number and clear photographs showing the item received. Please do not return the item before contacting us.
Can I change my order after placing it?
Contact us as soon as possible if you need to change an order. Once an order has entered fulfillment or been shipped, changes may no longer be possible.
What information should I include in my message?
For order-related questions, include your order number, email address, the product involved, and a clear description of what you need help with.
We'd love to hear from you.
Whether you have a question before ordering or need assistance after your purchase, VelvetNest is here to make your experience as comfortable as the products we create.
support@velvetnest.store