How VelvetNest Shipping Works

At VelvetNest, we carefully prepare each order before it leaves our fulfillment process. Because our collection includes bedding sets, sheets, duvet covers, pillowcases, and down comforters, packaging may vary according to product type, size, quantity, and destination.

Shipping options, applicable charges, and estimated delivery information are presented during checkout based on the shipping destination and the items in your cart. The availability of particular services may change depending on destination, inventory location, carrier capacity, seasonal demand, and other operational factors.

Order Processing

Orders begin processing after successful payment authorization. Processing includes order verification, inventory preparation, quality checks where applicable, packaging, and handoff to the selected shipping service.

Processing time can vary depending on product availability, order volume, weekends, holidays, promotions, and other operational conditions. An order containing multiple products may require additional preparation if items are being fulfilled through different inventory locations.

The shipping time shown at checkout refers to the delivery stage and should not necessarily be interpreted as the time required to prepare the order before shipment.

If an unexpected issue affects fulfillment, VelvetNest may contact you using the information provided with your order.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed during checkout according to the destination, selected shipping service, order contents, package characteristics, and any promotional shipping offer that may be active at the time of purchase.

Where free shipping is offered, the eligibility requirements and any applicable exclusions will be displayed on the website or during checkout. Promotional shipping offers may be limited by destination, order value, product category, campaign period, or other conditions.

Delivery estimates are estimates rather than guaranteed arrival dates. A parcel may arrive earlier or later than the estimated date because of circumstances outside VelvetNest's reasonable control.

Delivery Time Can Be Affected By

Although we work to keep fulfillment and delivery as smooth as possible, shipping networks can be affected by conditions that are difficult to predict. These may include:

• Carrier capacity and operational delays
• Severe weather and natural events
• Public holidays and seasonal shipping peaks
• Customs processing for international shipments
• Incomplete or inaccurate delivery information
• Remote or hard-to-reach delivery locations
• Transportation disruptions and service interruptions
• Unexpected regional or governmental restrictions

If tracking indicates that a shipment is delayed, please allow reasonable additional transit time before assuming that the package has been lost.

Tracking Your Order

When tracking is available for your shipment, tracking details may be sent to the email address associated with your order or made available through the applicable order-status or tracking system.

Tracking information may not become active immediately after a shipment is created. In some cases, a carrier requires time to scan the parcel into its network before movement appears online.

If your tracking information has not updated for a short period, this does not necessarily mean that the package has stopped moving. Carrier scans can sometimes occur at different points during transportation.

Address Changes

Please carefully review your shipping address before submitting your order. If you notice an error immediately after placing an order, contact VelvetNest as soon as possible at support@velvetnest.store.

We will make reasonable efforts to assist with an address correction before an order enters the shipping process. However, we cannot guarantee that an address can be changed after fulfillment or carrier handoff has begun.

If a carrier cannot deliver a package because the address was entered incorrectly or incompletely, the customer may be responsible for additional shipping charges or other costs associated with a re-delivery where applicable.

Lost, Missing or Damaged Packages

Packages marked as delivered

If tracking shows that a package has been delivered but you cannot locate it, please first check common delivery locations around your property and, where appropriate, ask household members, building management, reception staff, or neighbors whether the parcel was received on your behalf.

Packages delayed in transit

If a package has not arrived within a reasonable period after the estimated delivery window, contact our support team with your order information. We will review the available tracking information and assist with the next appropriate step.

Damaged packaging or products

If your order arrives visibly damaged, please document the condition of the package and products with clear photographs and contact us promptly. Photographs and order information can help us assess the situation efficiently.

International Shipping

Where international shipping is available, delivery may involve customs clearance, import procedures, local carrier handling, and other destination-country requirements. These processes can extend delivery times beyond the original estimate.

Depending on the destination and applicable law, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities. Unless expressly stated otherwise at checkout, such charges are not necessarily included in the product price or shipping charge.

Customers are responsible for understanding and complying with applicable import requirements in their destination country. VelvetNest cannot guarantee that a particular international shipment will clear customs within a specific period.

Multiple-Item Orders

If your order contains several products, items may occasionally be packaged together or shipped separately depending on product availability, package dimensions, fulfillment arrangements, and destination.

If an order is sent in more than one package, tracking information may be provided separately. The arrival of one package does not necessarily mean that every item in the order has already been delivered.

Shipping Promotions

From time to time, VelvetNest may offer free shipping, reduced shipping rates, limited-time delivery promotions, or other shipping incentives. Each promotion may have its own eligibility conditions.

Promotional shipping offers may not be combined with every other discount or promotion unless specifically stated. The applicable offer shown at checkout is the final reference for the order.

Returns & Shipping

Shipping and return arrangements are subject to our Return & Refund Policy. If you need to return an item, please review the applicable return conditions before sending anything back.

Because VelvetNest specializes in bedding and textile products, hygiene and product condition are important considerations when evaluating returned merchandise. Please do not wash, use, alter, or damage an item that you intend to return unless the return policy specifically allows it.

Need Help With Your Delivery?

Our customer support team is happy to help with questions about order status, tracking information, shipping details, address issues, or delivery concerns.